BUYER TERMS AND CONDITIONS ACCEPTANCE

MedicalLook.com, operated by Medical Look Inc. (“MedicalLook” and/or “Seller”), is a marketplace platform through which independent brands (“Vendors”) sell their merchandise to wholesale buyers (“Buyer”). By applying for a wholesale account or placing an order on MedicalLook.com, you agree that your purchases will be governed by these Terms and Conditions, as well as any additional Vendor-specific terms communicated on product listings, invoices, or order confirmations.

MedicalLook expressly rejects any Buyer terms that conflict with these Terms and Conditions. By placing an order, you acknowledge and agree to be bound by these Terms and Conditions.

MINIMUM ORDER REQUIREMENTS

1. Each Vendor on MedicalLook.com may set its own minimum order requirements for opening orders and reorders. These requirements will be displayed on the Vendor’s store page or product listing.
2. Buyer is responsible for reviewing and meeting the Vendor’s stated minimum order amount before placing an order. Orders not meeting the minimum requirement may be rejected or cancelled.

PAYMENT & ORDER TRANSACTIONS

1. Unless otherwise agreed in writing, payment for goods shall be made in full at the time the order is placed using an accepted payment method (credit card, PayPal, or other method offered by MedicalLook).
2. MedicalLook or the Vendor may refuse to accept or may cancel any order at any time by giving written notice to Buyer. Neither MedicalLook nor the Vendor will be liable for any loss or damage arising from such cancellation. If applicable, a credit or refund will be processed.
3. Once submitted, an order cannot be cancelled by the Buyer. All sales are final unless otherwise stated in these Terms or the Vendor’s store policy.
4. Any variation to an order must be agreed to in writing by the Vendor. Buyer agrees to pay any resulting price differences.
5. Restocking/Cancellation Fees: Vendors may charge restocking fees up to 20% of the order value. These fees will be charged to the payment method used for the transaction.
6. No refunds will be issued except as provided by law. When applicable, a store credit may be provided for future purchases.
7. Ownership of goods transfers to Buyer upon full payment.

DUTIES, TAXES & FEES

Buyer is responsible for all duties, import/export costs, taxes, or other fees related to the purchase and delivery of goods.

SALE OF GOODS & RESTRICTIONS

1. Buyer acknowledges that purchases are made for business or trade purposes.
2. Resale of products on certain public marketplaces (such as Amazon, Walmart, or eBay) may be prohibited based on Vendor policy. It is the Buyer’s responsibility to review and comply with each Vendor’s resale restrictions.
3. Vendors may require adherence to a Minimum Advertised Price (MAP) or Manufacturer’s Suggested Retail Price (MSRP).

SHIPPING & RISK OF LOSS

1. Unless otherwise agreed, Vendors will arrange shipment to Buyer. Buyer is responsible for all shipping costs unless a Vendor offers a specific shipping promotion.
2. Free shipping offers for retail customers do not apply to wholesale orders unless explicitly stated.
3. Risk of loss transfers to Buyer once the goods are delivered to the carrier.

NOTICE OF DEFECTS

1. Buyer must notify the Vendor within 7 days of receipt of any defects, shortages, or discrepancies.
2. If a shipment is sent to a third party, the Buyer remains responsible for inspecting the goods.

RETURNS & EXCHANGES

1. Wholesale purchases are generally non-returnable.
2. Vendors may, at their sole discretion, authorize exchanges for unused goods in original packaging. All exchange requests must be made within 7 days of delivery.
3. Buyer is responsible for all return and replacement shipping costs.

MODIFICATION OF GOODS

Once goods are altered (printed, dyed, washed, etc.), they are ineligible for return or exchange.

INTELLECTUAL PROPERTY

1. Buyer may use the Vendor’s brand name and logo only for purposes related to resale of purchased goods.
2. Unauthorized use of any brand’s intellectual property is prohibited.

SHIPPING & RISK OF LOSS

1. Unless otherwise agreed, Vendors will arrange shipment to Buyer. Buyer is responsible for all shipping costs unless a Vendor offers a specific shipping promotion.
2. Free shipping offers for retail customers do not apply to wholesale orders unless explicitly stated.
3. Risk of loss transfers to Buyer once the goods are delivered to the carrier.
4. Final shipping costs will be calculated based on actual carrier charges at the time of shipment. Buyers will not receive email or phone confirmation from customer service prior to shipping.

LIABILITY

1. Neither MedicalLook nor Vendors will be liable for indirect or consequential losses, including loss of profit.
2. Liability, if any, is limited to the value of the defective or delayed goods.

GOVERNING LAW & DISPUTES

1. Transactions are governed by the laws of the State of California, unless otherwise required by Vendor’s jurisdiction.
2. Disputes may be subject to binding arbitration as outlined in MedicalLook’s dispute resolution policy.

AMENDMENTS

MedicalLook reserves the right to update these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.

AGREEMENT & ACKNOWLEDGEMENT

Buyer acknowledges that they have read, understood, and agreed to these Terms and Conditions, as well as any Vendor-specific terms provided before purchase.