Do retail customers pay for shipping?

No — for a limited time, all retail orders qualify for free shipping as part of our promotional offer. This applies to orders shipped within the continental U.S.

How is shipping handled for wholesale customers?

Wholesale buyers are responsible for shipping costs, which are calculated based on weight, distance, and package dimensions. MedicalLook ensures the lowest available shipping rates through our trusted carriers.

When will I see the shipping cost?

Shipping costs for wholesale orders are communicated via email after the order is packed and weighed by the supplier. You’ll receive a breakdown and final shipping total before it ships.

How do I return merchandise or report damage?

You can submit a return or report an issue by visiting your order history page. Locate the order and select “Request Return.” The wholesale supplier will review your request and provide return instructions or resolution options.